Reviews
ADDENDUM (07-13-2022):
Ron came by for our last Komfort Klub maintenance visit this morning. He checked our past records of maintenance, noting we were consistent at every 6 months, up to date, and condenser was still working fine. Always very helpful and responsive in customer service and technical expertise for repairs and installation, we have been well taken care of. So, why is this the last Komfort Klub visit for our home? Because it is going to be under new ownership soon. I am leaving the RKM business card for the future owners to contact for continued maintenance. It has been a pleasure working with technicians and office staff. Beth: The best on your retirement! Thank you all, again!
ADDENDUM (07-22-2021):
Today, the technician replaced the APCOR RT UV light and carbon filter unit we purchased and installed 2 years ago. This regular maintenance replacement was quick and installation was not a problem. To note, the unit reduces fragrances and keeps the inside home air very fresh and safe, killing germs and viruses. This technician also was very well versed in estimating future HVAC need expenses for future planning. Very pleasant and remembered his first visit 2 years ago, including the circumstances. Amazing customer service skills!
ADDENDUM (07-27-2020):
At our annual check-up, the technician serviced the outside A/C condenser. He was thorough and cleaned the coils of the main condenser, and, as an added service, also washed the coils of the 2nd condenser, without charge! He gave us an option to consider saving more electricity with a device that eases the starting of the cooling system, saving wear and tear of the parts. We will consider thia option knowing the current age of the condenser is probably half over. We always appreciate the ease and flexibility of working with RKM. With the current pandemic, we will make another appointment for the maintenance of the inside attic furnace and filters when it is safer for people to come into the home. Pre-existing health conditions keep us from allowing service persons from entering the home. RKM has been very gracious and understanding of our needs.
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One Year Ago - 2019: (Initial service and installation of furnace).
Richard came prepared for our very specific request to be fragrance-free AND to make our HVAC system fragrance-free. We chose the UV light option to remove artificial fragrance(s) that we are quite sensitive to. Richard was very respectful to our requests and questions, answering with knowledge and experience. He clearly explained options to resolve the fragrances in our home, gave us real estimates and was super professional and pleasant, even after working in the attic for 2 hours in 120 degree temperature. Richard is also super transparent and gave us the pros and cons of the options he was considering so WE could make educated choices. He is a great educator, as well. We also signed up for maintenance of both the furnace and air conditioner, to make sure they are working at peak efficiency, every 6 months. Yay! RKM HVAC: you came through for us!
Next day service, very reasonably priced
Fast and friendly service
Matthew the technician was professional, knowledgeable, and polite. Thank you Matthew and RKM.
Awesome experience. Jynessa went above and beyond to make us understand what we need. She is respectful and knowledgeable.
We have used RKM heating and air conditioning for over 9 years now. They initially installed both of our air conditioners and heaters. Robert is very professional, personable and really cares about his customers. He's very honest and dependable. We trust his company as well as employees and appreciate that he explains everything in great detail during the entire service. Thank you RKM for keeping our family comfortable.
Always professional, and give quality service st the.
the fairest price possible.
Robert was very thorough and explained everything step by step. Highly recommended him.
RKM went above and beyond to install my new system during our last heat wave. My 23rd year old system finally failed and was time to be replaced. Jynesa came out late on a Friday evening to evaluate the current system and provide a quote for new system. They were able to accommodate the install for new system two days later on Monday. Even went so far to lend us portable AC units to keep the house cool until new unit was installed. Thank you so much to RKM for going above and beyond to help us. Special thanks to Jynesa for her support. Looking forward to being part of the RKM family for many years to come.
Ron, was very polite and courteous he diagnosed the problem. He explained the cause of the problem to us before starting the repair. Repair was completed within 40 minutes. Very satisfied with RKM service. Would highly recommend their service.
Dennis
