Reviews
Excellent customer service and quality product.
Our A/C stopped blowing cold on Labor Day and of course a heat wave was coming. We reached out to RKM online and surprisingly was able to get an appt between 9-12 the following day. Jeff Larson was the tech that came out to us. I gave their service 5 stars because:
1. RKM is communicative and timely with their responses both on the phone, over text, and throughout the diagnostic and repairing process. Alicia was our first point of contract and she was friendly and helpful.
2. Jeff was our tech and he took his time to make sure he had a proper diagnosis. He came up with 3 solutions - from the most economical to everything that needed to be done to fix the problem. Our home values options and the reasons behind the options. We like making the most informed decision possible. He gave us both.
3. It's not cheap to fix an A/C problem. We felt the pricing was fair and Jeff worked with us to give us the best price possible.
4. Jeff was transparent about the entire process. We saw all the numbers on his gadgets. He also took pictures and sent us over his notes. Not once did we feel he was hiding something.
5. Everything was diagnosed and fixed within 3 hours. RKM was efficient.
I'm typing this review while sitting in my cool living room not worried about the triple digit heat that is coming. Thank you RKM for your service!!
Pedro was professional and work was done efficiently and explained everything well . I would recommend RKM to anyone
Sean was not only kind but professional, knowledgeable and caring! Thank you so much for your service.
Called for my unit not working and spoke to Arayla, she was very professional and got me on the schedule quickly. A technician came out and he had some issues and called his supervisor Terrence and he did an amazing job and got my unit running quickly and explained every thing thoroughly. I appreciate the great service from the company and will be calling again if i have any issues!
Much respect and appreciation to Jay Godina from RKM Heating and Air Conditioning for a honest and informative assessment of my heating & A/C needs. Strongly recommend his services to anyone looking for A/C and Heating needs!
Great and professional service. Excellent communication and delivery. Just awesome. - Zach Troutwine was the engineer that provided the best service
Very informative professional great advice
We love RKM! They are always prompt, courteous and clean! I love when I don't have to ask a tech to wear boot covers and they do it anyways. They always provide us with lots of detail and their pricing seems fair! We are comfort club members for the last few years and they take great care of our equipment. Sean is a very friendly technician who does a great job!
I had fantastic service from RKM & Brian & Robert. After a recent mold incident, I had them come out and thoroughly clean and disinfect my ducts. Not being an expert, I really have no idea if my ducts are truly clean or not, but they were very professional in their demeanor and cleaned up well after themselves.
