Reviews
Matthew always does a good job taking care of our system. He's very personable and careful.
Paul and Ron worked with professionalism. They paid attention to detail. They provided service that was focused and courteous. Clearly their goals were quality and customer satisfaction.
A voltage issue at SCE's pole outside my house caused some of my appliances to burn out, which included the electronic thermostat. It had been cold at night - down into the 20's and 30's - so I was eager to get it fixed.
When I called RKM to diagnose the problem they were booked for a couple days but I made an appointment. The morning of the service call I received an 'auto-text' telling me they were in route, and a phone call from the technician when he was about 20 minutes away. Ron showed up and was very professional, friendly, competent, clean, and respected my property. He determined the HVAC transformer had been burned out as well as the thermostat and promptly replaced it with a new one he had on his truck. Within a couple hours the furnace was working like new and the new thermostat I'd purchased separately (off Amazon - Vine smart thermostat, wifi connected) was controlling it like a champ.
Thanks again, Ron!
This company really is in a class above all others. They are so professional and knowledgeable. I was without heat and they made sure they came out FAST so I wouldn't freeze. Gave me options and explained everything they were doing. Definitely put the customer first. I feel I was listened to and was treated with respect.
Loved the service! RICHARD was at my home to do a tune up and he was great, professional and obviously knew what he was doing. Would highly recommend! Will be using RKM for future services!
Was nice person and took care of problems now can get some cold out of house. Thank you
