Reviews
RKM excellent work which they stand by.
Fixed our issue with lack of hot water.
Brandon was informative, helpful, and answered all my questions!! Look forward to scheduling service with them again!
Second time using RKM and completely satisfied with their service. 95 degrees outside and my AC is not blowing air. Called at 8:30am and received an appointment window between 10:30am-1:30pm. Technicians showed up at my house at 10:43am. I explained that the FAU was not coming on (condenser was working). They diagnosed a bad fan blower motor within 10 minutes (1. Checked for excess voltage 2. listened to sound of bad bearings 3. manually started motor by bypassing thermostat). The motor bearings were failing after 10-years and causing excessive heat, friction, and high voltage to get the fan blower to spin (controller board stopped the motor to protect the unit). Like I said, they thoroughly explained the problem. They provided a cost estimate and completed the repair in 1-hour with supplies carried in the van. I signed up for their $160/yr "Comfort Club" which offers 15% discount on work and includes two free tune-ups per year (clean unit, check furnace burners, check condenser, check refrigerant, replace filters, lubricate parts). After signing up for the Comfort Club my final cost was only $5 more than standard pricing. Now I get two free maintenance tune-ups over the next 12-months. Extremely satisfied with RKM's work and customer service. Richard and Brandon did a great job. Would recommend RKM to all my friends and family.
RKM is a phenomenal company. Had Matthew come out last year regarding a new furnace & AC system. Ron & the others who came out to install were units were terrific. Robert the owner is very personable and takes good care of his customers. Today the 2 techs who came out for the tune-up on our 2 AC units were exceptional. All of their staff (office staff included) are very knowledgeable, thorough, caring, have great work ethic, honest, put up with all our questions and do a tremendous job. I'd give 100 stars if that were an option. Also love that they support the veteran consumer with a discount as well.
Their fast reliable and great price , I will use them for all my. AC / Heating respiras or installs
Excellent customer service! Technician is very knowledgeable on what he's doing and he explains everything thoroughly. He arrives on time, very professional! Appreciate the great service! Thank you!
ADDENDUM (07-13-2022):
Ron came by for our last Komfort Klub maintenance visit this morning. He checked our past records of maintenance, noting we were consistent at every 6 months, up to date, and condenser was still working fine. Always very helpful and responsive in customer service and technical expertise for repairs and installation, we have been well taken care of. So, why is this the last Komfort Klub visit for our home? Because it is going to be under new ownership soon. I am leaving the RKM business card for the future owners to contact for continued maintenance. It has been a pleasure working with technicians and office staff. Beth: The best on your retirement! Thank you all, again!
ADDENDUM (07-22-2021):
Today, the technician replaced the APCOR RT UV light and carbon filter unit we purchased and installed 2 years ago. This regular maintenance replacement was quick and installation was not a problem. To note, the unit reduces fragrances and keeps the inside home air very fresh and safe, killing germs and viruses. This technician also was very well versed in estimating future HVAC need expenses for future planning. Very pleasant and remembered his first visit 2 years ago, including the circumstances. Amazing customer service skills!
ADDENDUM (07-27-2020):
At our annual check-up, the technician serviced the outside A/C condenser. He was thorough and cleaned the coils of the main condenser, and, as an added service, also washed the coils of the 2nd condenser, without charge! He gave us an option to consider saving more electricity with a device that eases the starting of the cooling system, saving wear and tear of the parts. We will consider thia option knowing the current age of the condenser is probably half over. We always appreciate the ease and flexibility of working with RKM. With the current pandemic, we will make another appointment for the maintenance of the inside attic furnace and filters when it is safer for people to come into the home. Pre-existing health conditions keep us from allowing service persons from entering the home. RKM has been very gracious and understanding of our needs.
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One Year Ago - 2019: (Initial service and installation of furnace).
Richard came prepared for our very specific request to be fragrance-free AND to make our HVAC system fragrance-free. We chose the UV light option to remove artificial fragrance(s) that we are quite sensitive to. Richard was very respectful to our requests and questions, answering with knowledge and experience. He clearly explained options to resolve the fragrances in our home, gave us real estimates and was super professional and pleasant, even after working in the attic for 2 hours in 120 degree temperature. Richard is also super transparent and gave us the pros and cons of the options he was considering so WE could make educated choices. He is a great educator, as well. We also signed up for maintenance of both the furnace and air conditioner, to make sure they are working at peak efficiency, every 6 months. Yay! RKM HVAC: you came through for us!
Next day service, very reasonably priced
Fast and friendly service
Matthew the technician was professional, knowledgeable, and polite. Thank you Matthew and RKM.
