Reviews
Refreshingly helpful and honest! Amy took my call. Wonderful, personable and helpful. I called Friday afternoon for my water heater. She got me an appointment the very next day, first thing. I was given an email and text reminder and a phone call with an arrival time along with a picture of my tech, Pablo, for security. Pablo was respectful, knowledgeable and very thorough. He found a tiny leak that was causing my pilot light to go out randomly due to tank failure. It turns out, my water heater is still under manufacture warranty. Pablo spoke with the rather unhelpful person from the warranty department and was able to help me get the correct info and pictures needed to start my claim. I would have been in deep trouble without him! They were trying to deny my claim! My claim is now being processed and I have booked a separate plumbing job with RKM to install a new p-trap in my shower because this is the kind of company that deserves my business. They will be my go to from now on. Highly recommend.
Very polite and knows his trade .goes beyond To make sure customers are happy and makes sure he covers everything that was needed
I just finished speaking to a wonderful CSR named Amy, who was very kind and incredibly helpful with my request and any inquiries I had. Definitely recommend this company and if you're lucky to get her, you're in great hands
Big shout out to RKM for helping me and my home keep its cool!!Big extra thanks to Taylor for her professionalism!!She made me feel very comfortable with my decision to go with RKM!!!
Taylor is the best! Super helpful and friendly
TAYLOR IS THE BEST!!!!!
My experience with this team has been exceptional. I was supported by Taylor who made us feel like family. Telling fam and friends to ask for her to get their services booked in the future.
Taylor was a big help! She's so sweet and really help with the process.
Spoke with Taylor on the phone she was polite and answered all my questions. She has excellent customer service,great personality ..she was very helpful
Taylor was who helped me over the phone and her customer service was exceptional!
